Thank you for choosing Auhand for your online shopping needs! This Shipping Policy outlines important information regarding shipping for orders placed on our website. Please read this policy carefully before making a purchase.
1. Shipping Destination
Currently, we only offer shipping to addresses within Australia (AU). We apologize for any inconvenience this may cause to our international customers.
2. Shipping Fees
- Orders totaling less than 130 AUD will incur a flat shipping fee of 7 AUD.
- Orders totaling 130 AUD or more qualify for free standard shipping.
3. Order Processing Time
Once an order is placed, please allow 2 to 3 business days for order processing. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
4. Shipping Time
After the order has been processed, please allow 6 to 10 business days for standard shipping delivery. Please note that shipping times may vary depending on the destination and any unforeseen circumstances such as weather delays or carrier issues.
5. Shipping Methods
All orders are shipped via standard shipping methods. Expedited shipping options may be available for an additional fee, which will be displayed during the checkout process.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
7. Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, or international addresses outside of Australia at this time.
8. Order Changes and Cancellations
If you need to make changes to your shipping address or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make any changes or cancellations.
9. Returns & Refunds
Please refer to our Refund and Return Policy for information regarding refunds and returns.
10. Contact Us
If you have any questions or concerns about our Shipping Policy, please don’t hesitate to contact us at:
- Address: No. 207 Xuan Dinh Street, Xuan Dinh Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
- Phone: +84 878564998
- AU Warehouse: 16/853 Nudgee Road, Northgate, QLD 4013, Australia
- AU Phone: +61 7 3267 0575
- Working Hours: Monday – Friday: 9 a.m. – 6 p.m.
- Email: [email protected]