Thank you for choosing Auhand for your online shopping!
This Shipping Policy contains important information regarding the shipping of orders placed on our website. Please read this policy carefully before making a purchase.
1. Shipping Destinations
We primarily ship to the United Kingdom, but also to Germany, the USA, Australia, Canada, New Zealand, and many other European countries.
2. Shipping Fees
- Orders under £75 are subject to a flat shipping fee of £3.95.
- Orders of £75 or more qualify for free standard shipping.
3. Order Processing Time
After placing your order, please allow 2 to 3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
4. Shipping Time
Once processed, the standard shipping time is 6 to 10 business days. Please note that delivery times may vary depending on the destination and unforeseen circumstances such as weather delays or carrier issues.
5. Shipping Methods
All orders are shipped using standard shipping methods. Faster shipping options may be available for an additional fee, which will be displayed during checkout.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment and view the estimated delivery date.
7. Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancellations.
8. Returns & Refunds
For more information on returns and refunds, please refer to our Return & Refund Policy.
9. Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:
Address: No. 207 Xuan Dinh Street, Xuan Dinh Ward, Bac Tu Liem District, Hanoi City, 100000, Vietnam
Phone: +84 878564998
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM
Email: support@auhand.com
