1. How can I place an order?
To place an order, simply browse our website and add the desired items to your cart. Then proceed to checkout, where you'll enter your shipping and payment information. Once your order is confirmed, we’ll begin processing it promptly.
2. Do you offer international shipping?
We primarily ship to the United Kingdom, but also to Germany, the USA, Australia, Canada, New Zealand, and many other European countries.
3. How long does shipping take?
After your order is processed, please allow 6 to 10 business days for delivery via standard shipping. Please note that delivery times may vary depending on the destination and unforeseen circumstances such as weather delays or shipping carrier issues.
For more details, please visit our Shipping Policy page.
4. What is your return policy?
We accept returns within 30 days from the order date. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
For full details, please refer to our Return & Refund Policy page.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.
6. How can I contact customer service?
If you have any questions, concerns, or feedback, please don’t hesitate to contact our customer service team at support@auhand.com. We’re here to assist you with any inquiries you may have.